Internet Modem and System Requirements
Requirements for High Speed Internet
System Requirements | Up to | Up to | Up to 1.2 Gig | 2 Gig | Up to 5 Gig | 8 Gig |
|---|---|---|---|---|
Modem Requirements | Docsis 3.0 certified and support for 16 channel downstream bonding, and 4 channel upstream bonding or Docsis 3.1 certified | Docsis 3.1 certified | Docsis 3.1 certified w/2.5Gb ethernet connection Supported models: Technicolor CVA4004, and Arris TM9202 | PON modem leased from Blue Ridge is required |
Network Requirements in order to achieve maximum speeds | Router/Switch/Hub must have 1000 Mbps interface Wireless Router/Access Points must support Wireless 802.11AC or AX (WiFi6) | Router/Switch/Hub must have 1000 Mbps interface Wireless Router/Access Points must support Wireless 802.11AC or AX (WiFi6) | Router must have 2.5Gb ethernet interface Wireless router must support AX (WiFi 6) Supported model: eero Pro6E | Router must have a 10Gb ethernet interface Wireless router must support WiFi 7 Supported model eero Max 7 |
Requirements in order to achieve maximum speeds on individual devices | Hardwired devices (PC/MAC/Game System/etc) must have 1000 Mbps interfaces Wireless client devices (laptop/smartphone/tablet/etc) Must support wireless 802.11AC or AX (WiFi6) | Hardwired devices (PC/MAC/Game System/etc) must have 1000 Mbps interfaces Wireless client devices (laptop/smartphone/tablet/etc) Must support wireless 802.11AC or AX (WiFi6) | Hardwired devices (PC/MAC/Game system/etc) must have 2.5Gb interfaces Wireless client devices (laptop/smartphone/tablet/etc) | Hardwired devices (PC/MAC/Game system/etc) must have 10Gb interfaces Wireless client devices must support WiFi 7 |
List of approved modems
The following modems have been researched, tested, and approved for usage on the Blue Ridge network. Using a device other than what is listed below may impact your performance and quality of service. Using an unapproved modem that violates our Device Attachment Rules and/or causes Network Interference may result in service suspension. Please see our Device Attachment Rules and Congestion and Network Management Practices in our Open Internet Disclosure Statement. In addition please review the Network Interference section of our Residential High Speed Internet Agreement. PON modem lease required for Fiber-to-the-Home areas.
| Manufacturer | Model No. | Docsis Version |
| Technicolor | TC4400 | 3.1 |
| Technicolor | CVA4003 | 3.1 |
| Technicolor | CVA4004 | 3.1 |
| Sercomm | DM1000 | 3.1 |
| Arris | TM3402 | 3.1 |
| Arris | TM9202 | 3.1 |